We are aware of an ongoing email delivery issue affecting members who use BT email addresses to access their Onsi accounts.
As a result, some members may not receive important emails from Onsi, including the One-Time Passcodes (OTPs) needed to verify their identity and access their accounts.
What do I need to do?
If your Onsi account is registered with a BT email address, you will need to change it to an alternative, non-BT email address to continue receiving important account communications and verification codes.
How do I change my email address?
Your registered email address must be updated through the partner or platform you work with.
Please contact your partner or platform directly and ask them to update the email address associated with your Onsi account.
Onsi Support cannot make this change on your behalf.
Important information about emails from Onsi Support
We may contact affected members from onsisupport@gmail.com regarding this issue.
This is an authorised Onsi Support email address being used specifically for these communications.
For your security, we will never ask you to share your password or One-Time Passcode (OTP) by email.
We apologise for any inconvenience this may cause and appreciate your understanding.